Spinpug Casino Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Spinpug’s online casino and sportsbook services. They describe our relationship with users, the basic responsibilities of account holders, and how we operate day-to-day. Please read these terms before registering, making deposits or placing bets. If you have questions, contact [email protected].

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household and payment method unless we agree otherwise. You must not share login credentials or allow others to access your account. We may suspend or close accounts that show signs of fraud, bonus abuse, chargebacks, use of stolen payment methods or other prohibited activity.

Verification

We require account verification before certain actions, such as withdrawals or large transactions. Verification may include a government ID, proof of address and proof of payment. Until verification is complete we may limit deposits, bets and withdrawals. Refusal or delay in providing documents can result in account restrictions.

Eligibility requirements

To register you must meet the minimum eligibility criteria shown during sign-up. You must be of legal age where you live and eligible to play under local law. We do not accept registrations from jurisdictions where online gambling is prohibited. If you provide false information or are in a restricted location, we may close your account and withhold winnings.

Acceptable platform use

Use the site only for lawful, personal play. Prohibited conduct includes collusion, use of automated betting software, exploiting system errors, creating multiple accounts and any activity intended to manipulate outcomes or promotions. We reserve the right to void bets or withhold funds where we reasonably suspect abuse or irregular play.

General bonus and promotion rules

Promotions are subject to specific terms that apply in addition to these general rules. Only one bonus may be active per account where stated, and game restrictions, contribution rates and maximum bet rules apply while wagering bonus funds. Wagering requirements, validity periods and other promotional limits will be published with each offer. Abuse of promotions may lead to forfeiture of bonus funds and closure of the account.

Deposits and withdrawals

We accept a range of payment methods including cards, e-wallets, prepaid and cryptocurrency options. Minimum deposit and withdrawal amounts are shown in your account. Deposits are usually available immediately, but withdrawals are subject to verification and anti-fraud checks. A weekly payout cap may apply to large wins and is displayed in the account terms - larger amounts may be paid in instalments at our discretion.

Dispute resolution

If you have a dispute about your account or a game outcome, contact our support team first so we can investigate. We aim to resolve queries promptly. If a satisfactory outcome is not reached, we will provide information about available escalation routes. Decisions based on evidence gathered during an investigation are final for administrative purposes.

Updates to terms and conditions

We may update these terms from time to time. When changes are made we will notify registered users by the channels available in your account. Continued use of the site after notification constitutes acceptance of the revised terms. If you do not agree with any change, you should stop using the service and request account closure.