Contact Us

Need help? Our support team is ready to assist with questions about account setup, deposits and withdrawals, payment methods, bonus balance or free spins, and technical issues. Contact us for account-related help, verification queries or general feedback. Reach out via live chat for quick replies, or send an email or phone message and we’ll reply during working hours or sooner for urgent account matters. You can also check the FAQ for quick answers.

Department	Contact
Customer support	[email protected] (live chat 24/7; email replies usually within a few hours)
General enquiries	[email protected] (responses Mon-Fri, within 24 hours)
Affiliate enquiries	[email protected] (partner team Mon-Fri, 09:00-17:00)
Phone	+1 416 523 9472 (voice support Mon-Fri, 09:00-18:00 ET)
Working hours	Live chat 24/7 - Email Mon-Fri, 09:00-18:00 ET

Email assistance

Email is our preferred contact method for detailed requests, account issues or situations that require documents or explanations. Please email [email protected] with a clear subject line, your account ID and up‑to‑date contact details to avoid delays. Attach any relevant files and allow up to 48 hours for a full response; we may reply sooner for simple queries.

Contact Form

Name

<label style="display:block;">  <div style="font-size:14px;color:#222;margin-bottom:6px;">Email</div>  <input type="email" name="email" placeholder="you@ spinpug.net" required style="width:100%;padding:10px;border:1px solid #cfcfcf;border-radius:4px;font-size:14px;"/></label><label style="display:block;">  <div style="font-size:14px;color:#222;margin-bottom:6px;">Message</div>  <textarea name="message" rows="5" placeholder="How can we help you?" required style="width:100%;padding:10px;border:1px solid #cfcfcf;border-radius:4px;font-size:14px;resize:vertical;"></textarea></label><button type="submit" style="background:#0b6cff;color:#fff;padding:10px 14px;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>

We will respond during business hours. By sending this message you agree to our privacy practices.

Response Time

Our support team typically responds within one business day. Simple account or payment queries are often handled faster via live chat, while more complex investigations, such as KYC checks or transaction disputes, may take longer depending on the issue and any required documents. We’ll keep you updated throughout the process and aim to resolve inquiries as quickly as possible.

Feedback

We value your feedback. If you have suggestions, ideas or issues with the site, please tell us - we read every message and use input to improve features, promotions and the overall user experience. Your comments help shape future updates. Send feedback any time and we will review it carefully to make the site better for all players.