Privacy Statement
This Privacy Policy explains how Spinpug collects, uses, stores and protects the personal information you share with us when you use our online casino and sportsbook services in Canada. We take your privacy seriously and aim to be clear about what data we collect and how it is handled.
Types of data we collect
Personal data
When you create an account or contact support we may collect personal information such as your name, date of birth, contact details, address and identity documents provided for verification. We use this information to set up and manage your account and to meet our verification and anti-fraud obligations.
Technical data
We collect technical information automatically when you use our site, including device type, browser, IP address, language settings and usage details. This data helps us maintain site performance, prevent abuse and improve the overall user experience on desktop and mobile.
Transactional data
Transactional information includes deposits, withdrawals, bets, game history and payment method details. We record these data points to process transactions, verify payments, resolve disputes and provide accurate account statements.
How we use your information
We use your information to operate your account, process payments, carry out identity checks, detect and prevent fraud, comply with legal obligations and provide customer support. We may also use aggregated or anonymized data for site analytics and performance improvements.
Data protection practices
We protect personal information using a combination of technical and organisational measures, such as encryption, access controls and secure storage. Access to personal data is limited to authorised staff and service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar tracking technologies to personalise your experience, remember preferences and analyse site traffic. You can manage cookie preferences through your browser settings, though disabling some cookies may affect site functionality.
User rights
You have rights in relation to your personal information, including the right to access, correct or request deletion of data we hold about you. You may also object to certain processing activities and request restrictions where applicable.
Access, correction and deletion
To review, update or delete your information, contact our support team. We will respond to legitimate requests and provide reasonable assistance. In some cases we may need to retain certain records for compliance or dispute resolution purposes.
Information sharing and third parties
We share personal data only with third parties as needed to operate our services, such as payment processors, verification providers and service partners. All third parties are required to handle your information securely and in accordance with applicable privacy standards.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, notified through your account or other communication channels. Continued use of our services after changes indicates acceptance of the updated policy.
If you have questions or requests related to this policy, please contact our privacy team at [email protected].